Conditions d’utilisation
Terms of Service — Tandy Leather, Inc.
Terms of Service
Index
- Overview
- Section 1 — Online Store Terms
- Section 2 — General Conditions
- Section 3 — Accuracy, Completeness and Timeliness of Information
- Section 4 — Modifications to the Service and Prices
- Section 5 — Products or Services
- Section 6 — Accuracy of Billing and Account Information
- Section 7 — Optional Tools
- Section 8 — Third-Party Links
- Section 9 — User Comments, Feedback and Other Submissions
- Section 10 — Personal Information
- Section 11 — Errors, Inaccuracies and Omissions
- Section 12 — Prohibited Uses
- Section 13 — Disclaimer of Warranties; Limitation of Liability
- Section 14 — Indemnification
- Section 15 — Severability
- Section 16 — Termination
- Section 17 — Entire Agreement
- Section 18 — Governing Law
- Section 19 — Changes to Terms of Service
- Section 20 — Contact Information
- Section 21 — SMS Company Mobile Messaging
- Section 22 — Gift Card Policy
- Section 23 — Accessibility Statement
- Section 24 — Tandy Club Loyalty Program
Overview
This website is operated by Tandy Leather, Inc. Throughout the site, the terms “we”, “us” and “our” refer to Tandy Leather, Inc. Tandy Leather, Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 — Online Store Terms
Age Requirements
By agreeing to these Terms of Service, you represent and warrant that you are at least 18 years of age, or the age of majority in your state, province, or country of residence, whichever is greater.
Our Website is intended for adults only. We do not knowingly permit individuals under the age of 18 to create accounts or make purchases on our Website. If you are under 18, you may not use our Website or Services.
If you are a parent or legal guardian and believe your minor child has accessed our Website or provided us with personal information, please contact us immediately at tlfhelp@tandyleather.com so we can take appropriate action, including deletion of any data collected.
Other Conditions
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) in the course of using the Service.
You must not transmit any worms, viruses, or code of a destructive nature through our Website or Service.
A breach or violation of any of these Terms will result in an immediate termination of your access to the Service.
Section 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 — Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 — Modifications to the Service and Prices
Prices for our products are subject to change. For products already in your cart or for which you have a confirmed order, the price at the time of order confirmation will apply.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof). For material changes that affect your rights or obligations, we will provide reasonable advance notice by posting a prominent notice on our Website or by emailing registered account holders where practicable. Non-material changes (such as minor feature updates or typographical corrections) may be made without specific notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service, except as expressly required by applicable law.
Section 5 — Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Offers for products or services made on this site are not valid on Commercial Division purchases and cannot be combined with any other offer unless specified. Offers for products or services made on this site are not valid on Special Orders, including on purchases of TandyPro® by Leather Machine Co., and TandyPro Cowboy Outlaw machines.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 — Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Section 7 — Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8 — Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 — User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 — Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 — Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 — Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time.
Your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through it are (except as expressly stated by us) provided "as is" and "as available," without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
To the fullest extent permitted by applicable law, in no event shall Tandy Leather, Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages — whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured through it.
Jurisdictional Limitations and Mandatory Consumer Rights
Nothing in this Section limits or excludes our liability for:
- Death or personal injury caused by our negligence or the negligence of our employees or agents.
- Fraud or fraudulent misrepresentation.
- Any liability that cannot be excluded or limited under applicable law.
- Defective products under applicable product liability law.
US consumers: Some states do not allow the exclusion or limitation of liability for consequential or incidental damages. In such states, our liability shall be limited to the maximum extent permitted by law.
EU/EEA consumers: Nothing in these Terms affects your rights under mandatory EU consumer protection law, including your statutory rights regarding faulty or misdescribed goods and your right to seek remedies under the laws of your country of residence.
UK consumers: Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation, including your rights in respect of goods that are not of satisfactory quality, not fit for purpose, or not as described.
California consumers: Nothing in these Terms waives any rights you hold under California consumer protection law, including the Consumer Legal Remedies Act (CLRA) or the Unfair Competition Law (UCL).
Where our liability is not excluded by law, our total aggregate liability to you for any and all claims arising out of or related to these Terms or your use of the Service shall not exceed the greater of (a) the amount you paid to us in the 12 months preceding the claim, or (b) one hundred US dollars ($100).
Section 14 — Indemnification
You agree to indemnify, defend and hold harmless Tandy Leather, Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 — Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 — Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 17 — Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 — Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.
Any legal action or proceeding arising out of or relating to these Terms of Service shall be brought exclusively in the state or federal courts located in Tarrant County, Texas, and you hereby consent to the personal jurisdiction of such courts.
Important notice for international users: This choice of law does not deprive you of any mandatory protections afforded to you under the laws of your country of residence. In particular:
- EU/EEA consumers retain all rights under applicable EU consumer protection law, including but not limited to the right to bring claims before courts in their country of residence.
- UK consumers retain all rights under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation.
- California residents retain all rights under California consumer protection law, including the CCPA/CPRA.
Nothing in this section is intended to limit any rights you may have under mandatory applicable law in your jurisdiction.
Section 19 — Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 — Contact Information
Questions about the Terms of Service should be sent to us at tlfhelp@tandyleather.com.
Section 21 — SMS Company Mobile Messaging
Mobile Terms & Conditions
Tandy Leather offers its customers mobile alerts regarding sales promotions, product launches, cart reminders, and more by SMS message (the "Service") on 63275. By participating in the Service, you are agreeing to these Terms and to the privacy policy.
Signing Up and Opting-In to the Service
Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Tandy Leather reserves the right to stop offering the Service at any time with or without notice.
By opting into the Service, you:
- Authorize Tandy Leather to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
- Acknowledge that you do not have to agree to receive messages as a condition of purchase.
- Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
- Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, call 877-532-8437 or email TLFHelp@tandyleather.com. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.
Content You May Receive
Once you affirm your choice to opt-in to the Service on 63275 your message frequency may vary. You may receive alerts about:
- Sale promotions
- Event information
- Product launch announcements
- Cart reminders
- Back in stock alerts
- Price drop alerts
- Low inventory alerts
Charges and Carriers
Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.
Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Tandy Leather may add or remove any wireless carrier from the Service at any time without notice. Tandy Leather and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.
To Stop the Service
To stop receiving text messages from Tandy Leather, text the word STOP to 63275 any time or reply STOP to any of the text messages you have received from Tandy Leather. After texting STOP to 63275, you will receive one additional message confirming that your request has been processed.
Questions
You can text HELP for help at any time to 63275. This will provide you with our customer service contact information – 877-532-8437. You can also contact us by email at TLFHelp@tandyleather.com or fill out our contact form at https://tandyleather.com/pages/contact-us.
Changes to Terms
These Mobile Terms and Conditions are subject to change at any time without notice.
TANDY TEXT Mobile Messages:
Text advertised keyword to 63275 to receive promotional alerts from Tandy Leather.
Text STOP to 63275 to opt out.
Text HELP to 63275, or call 877-532-8437, email tlfhelp@tandyleather.com for assistance.
Section 22 — Gift Card Policy
Gift Cards are non-refundable. Card good only toward purchase of products at Tandy Leather retail stores in the US or on www.tandyleather.com. No expiration date or management fees. This card cannot be used to purchase or reload other Tandy Leather gift cards. Card value may not be redeemed for cash, check or credit, unless required by law. Treat this card like cash; Tandy Leather is not responsible for lost, stolen or destroyed gift cards or cards used without the owner’s permission. To the full extent permissible by law, in the event a gift card is non-functional, your sole remedy, and our sole liability, will be the replacement of that gift card. This card may not be resold by any unauthorized vendors. Unauthorized resale or attempted resale is grounds for cancellation. Cards obtained through unauthorized channels will be void. Use of card constitutes acceptance of these terms. We reserve the right to change these terms without notice from time to time at our sole discretion. The laws of the State of Texas, without regards to principles of conflict of laws, will govern these terms and conditions and any dispute that may arise in connection with the issuance or use of this card.
Section 23 — Accessibility Statement
Our Commitment
Tandy Leather, Inc. is committed to ensuring that our Website is accessible to people with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and to comply with applicable accessibility laws, including Title III of the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.
What We Are Doing
We take a multi-layered approach to accessibility that includes:
- Ongoing audits of our Website against WCAG 2.1 Level AA criteria.
- Use of accessibility tools and assistive technology compatibility testing.
- Staff training on accessibility best practices for content creation and site management.
Known Limitations
While we work toward full accessibility, some areas of our Website may not yet fully conform to WCAG 2.1 Level AA standards. We are actively working to identify and address these gaps. Third-party content or tools embedded on our Website (such as social media feeds, video players, or external links) may not be within our direct control and may not meet the same accessibility standards.
Contact Us for Assistance
If you experience any difficulty accessing content or functionality on our Website, or if you have suggestions for how we can improve accessibility, please contact us:
- Email: tlfhelp@tandyleather.com
- Phone: 877-532-8437
- Mail: Tandy Leather, Inc., 7602 SW Loop 820, Ste 101, Benbrook, TX 76126
We aim to quickly respond to accessibility-related inquiries and will make every reasonable effort to provide the information or functionality you need through an alternative means while any issue is being resolved.
We are committed to continuous improvement and welcome feedback from users with disabilities to help us better serve all of our customers.
Section 24 — Tandy Club Loyalty Program
Terms and Conditions of Participation
PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION IN THE TANDY CLUB LOYALTY PROGRAM CAREFULLY. BY PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.
SECTION 9 BELOW CONTAINS A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER. THEY AFFECT YOUR RIGHTS. PLEASE READ THEM.
Program Contents
- 1. Membership Eligibility and Overview
- 2. Program Enrollment
- 3. How the Program Works and Program Benefits
- 4. Program Benefits and Rewards
- 5. Program Communications
- 6. Termination and Modification
- 7. Disclaimer of Warranties; Limitation of Liability
- 8. Indemnification
- 9. Governing Law and Disputes
- 10. Privacy
- 11. Contact Us
1. Membership Eligibility and Overview
1.1. The Tandy Club Loyalty Program (“Program”) is offered at the sole discretion of Tandy Leather Factory, Inc. (together with its affiliates, “Tandy”, “we,” “our” or “us”). The Program is available to individual customers for their personal use only and is limited to one account per individual. Individuals who are residents of the United States (including its territories and possessions) and at least 18 years of age (other than those participating Commercial Division pricing), who provide and maintain a valid phone number or e-mail address are eligible to become members.
1.2. By joining the Program and becoming a Program member, you (individually and collectively, “you,” “your,” or “Member”), agree that you have read, understood and agree to be bound by these Program Terms and Conditions of Participation (“Program Terms”) and by any changes or modifications we may make. You should review these Program Terms and the related policies frequently to understand the terms and conditions that apply to the Program as they may change from time to time. These Program Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement for products or services. By enrolling in the Program, you also agree to be bound by our Privacy Policy and our website Terms of Service, which are incorporated herein by reference. If you do not agree to these Program Terms, our Privacy Policy, and our website Terms of Service, you cannot participate in the Program. The Program is void where prohibited by law.
2. Program Enrollment
2.1. Eligible individuals may enroll in the Program in Tandy stores, through Tandy Customer Service or by visiting www.tandyleather.com (collectively, the “Site”) and following the Program prompts to register for the Program.
2.2. You are required to provide your first name, last name, and email address to create a password in order to enroll. You may also have the opportunity to provide us with your mailing address, birth date and mobile phone number, but this information is optional. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information on the Site. By providing their contact information, customers will initially opt in to receiving e-mail and text messages from Tandy but may then opt out at any time. Participants who are members of the military, law enforcement, first responders and certain other groups may be able to take advantage of certain additional benefits; this may require enrolling through a third-party app and confirming the participant’s continued status as a member of these groups from time to time.
2.3. Only one Program account may be associated with a single email address. In the event of a dispute over ownership of the Program membership account, the member will be deemed to be the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. Customers may be provided methods to enroll additional authorized users of their account; these customers are solely responsible for updating any changes to, or removals of, these additional users and will be solely responsible for their authorized users’ activities on their accounts.
3. How the Program Works and Program Benefits
3.1. The Program is a way in which we reward and thank our loyal customers for purchasing our products and/or taking other Program related actions. For your purchase to qualify for the Program, you must be enrolled in the Program. You are able to earn points and reach Program member tiers by making eligible purchases or taking certain other Program actions. Once you reach a certain tier and/or earn a certain number of points, you may be eligible for certain benefits and rewards applicable to that tier and/or number of points, which benefits may change from time to time and may be offered on a limited basis. Eligible purchases and other opportunities to reach Program loyalty tiers or earn points will be posted on the Site or may be published through other media (e.g., in-store, in marketing communications, social media, etc.).
3.2. Tandy Club is a tier-based program determined by the number of points a member has earned within a single year on eligible purchases and through qualifying activities, beginning on the date of enrollment. There are 3 tiers with associated benefits:
- Member Tier 1 (“Community”): Spend USD $0–$299 per year; Spend CAD $0–$399 per year
- Member Tier 2 (“Insider”): Spend USD $300–$999 per year; Spend CAD $400–$1,399 per year
- Member Tier 3 (“Inner Circle”): Spend USD $1,000–$4,999 per year; Spend CAD $1,400–$6,499 per year
When you join, you’ll automatically be placed in Tier 1 (a limited number of qualified customers may qualify for initial status in a higher tier) and be eligible for all the benefits Tier 1 members receive. Once you spend at least USD $300 or CAD $400 in your first year, you’ll be automatically moved up to Tier 2. If you spend USD $1,000 or CAD $1,400 or more in your first year, you’ll qualify for Tier 3.
Your status in a particular tier is good for the year in which you qualify for that tier and (except for special users earning initial status under special VIP entry offers) the following full year. After that, you’ll need to spend enough on eligible purchases to qualify for that tier each year. For example, if you qualify for Tier 2, during your first year, you’ll maintain Tier 2 status during your second year. But, if you spend less than USD $300 or CAD $400 on eligible purchases and qualifying activities during your second year, you’ll drop back down to Tier 1 status on your second anniversary date.
3.3. Tandy Club members receive 1 point for every $1 spent on eligible purchases. Eligible purchases include Tandy merchandise but exclude Gift Cards, sales tax, state fees, discounts, shipping and delivery charges and/or other excluded charges specified by us from time-to-time. All points earned from purchases are pending until your order ships, at which point they are fully matured and capable of redemption. Members will not receive points or benefits from retail purchases made from sellers other than Tandy. Purchases made outside of the United States and Canada are also not eligible for Tandy Club, and points and accounts cannot be transferred between the US and Canada.
4. Program Benefits and Rewards
4.1. As a member, you earn points that determine your points benefits plus tier levels and tier benefits. To redeem offers and rewards, you must have accumulated the minimum number of points as established by us for a particular benefit. Points may never be exchanged for cash. You must be logged in to your Program account to earn or use your benefits online. You will find your rewards (with offer codes if applicable) listed in your personal account. Qualifying members will receive e-mail invitations when event rewards are available if they have not opted out of receiving Program emails.
4.1.1. Points Benefits: At different point levels, you will be able to redeem your points for rewards that can be used in conjunction with a purchase at Tandy stores or on tandyleather.com. These rewards are based on the total number of points you have accumulated as listed below. You may redeem your rewards on tandyleather.com or at a Tandy store. You must redeem your available points before they expire. Unused points will expire one year after the date they were earned. You will receive an email notification 30 days prior to expiration of any points.
4.1.2. Tier Benefits: Certain benefits are based on member tier achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Your member tier status for the year is determined by the total amount you spent with Tandy during the prior year.
USA ($ USD)
| Member Tier 1 | Member Tier 2 | Member Tier 3 | |
|---|---|---|---|
| Tier Status Qualifier | $0 – $299 Annual Spend | $300 – $999 Annual Spend | $1,000 – $4,999 Annual Spend |
| Points Earned | Spend $1 = Earn 1 Point | Spend $1 = Earn 1.5 Points | Spend $1 = Earn 2 Points |
| Bonus Points | 100 points for leveling up to Member Tier 2 | 200 points for leveling up to Member Tier 3 | |
| Point Redemption | $5 off reward for every 100 points earned; rewards may be used towards purchases of $50 or more and are valid for a period of 30 days after points are redeemed. | ||
CANADA ($ CAD)
| Member Tier 1 | Member Tier 2 | Member Tier 3 | |
|---|---|---|---|
| Tier Status Qualifier | $0 – $399 Annual Spend | $400 – $1,399 Annual Spend | $1,400 – $6,499 Annual Spend |
| Points Earned | Spend $1 = Earn 1 Point | Spend $1 = Earn 1.5 Points | Spend $1 = Earn 2 Points |
| Bonus Points | 100 points for leveling up to Member Tier 2 | 200 points for leveling up to Member Tier 3 | |
| Point Redemption | $5 off reward for every 100 points earned; rewards may be used towards purchases of $50 or more and are valid for a period of 30 days after points are redeemed. | ||
4.2. Offers and rewards are available while supplies last, and substitutions made by Tandy in our sole discretion may occur. If your order is not completed for any reason, any offers or rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem your accumulated rewards and/or benefits.
4.3. Neither accounts nor Program rewards, benefits and/or points may be shared or combined. Only the member paying for the products may accumulate rewards, benefits and/or points. Members will not receive rewards, benefits and/or points on purchases which are reimbursed by corporations or other organizations ineligible to participate in the Program.
4.4. Rewards, benefits and/or points earned through the Program have no cash value, are non-transferable, and you have no property rights in or to rewards or other Program benefits. Points credited to your Program account will be decreased or reversed, as applicable, if part or all of the purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms. The sale, barter, transfer, or assignment of any rewards or benefits offered through the Program, other than by us, is expressly prohibited.
4.5. Rewards cannot be exchanged or returned for points, another product or a monetary refund.
4.6. The products and services available through the Program and any samples that we may provide to you are for personal use only. You are not authorized to sell or resell any of the products, services, or samples you purchase or otherwise receive from us. Resellers of Tandy products are not permitted to participate in the Program. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.
4.7. To be eligible for points, purchase must be made on qualifying Tandy products. Qualifying products include regular priced merchandise and exclude Gift Cards, sales tax, state fees, discounts, shipping and delivery charges and/or other excluded charges specified by us from time-to-time. Rewards cannot be used to purchase Gift Cards. We also reserve the right to change the products eligible for redemption Rewards.
4.8. We are not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity.
4.9. We reserve the right to change Program benefits, how you reach each Program tier, how you earn points and how we evaluate and reward your eligible purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier or point level, the number or types of rewards or benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of the Program, and/or any combination thereof.
4.10. If you have concerns that a purchase or other activity was not properly applied to your account, you should contact Tandy Customer Service via email at TLFhelp@tandyleather.com or by calling 877-532-8437. Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered. This email must be sent no more than forty-five (45) days after the date the purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account.
4.11. Rewards cannot exceed the total order value. Rewards can only be redeemed in Tandy stores or on the Site, unless otherwise noted by Tandy.
4.12. Once enrolled in the Program, you may provide your birth date and receive a birthday reward (“Birthday Reward”). The Birthday Reward is limited to Insider and Inner Circle members. The Birthday Reward will be emailed on your birth date. This Birthday Reward can be redeemed in-store or online. The Birthday Reward expires 30 days after issuance. The Birthday Reward is not valid on gift cards and requires a minimum $5 purchase to use.
5. Program Communications
5.1. By enrolling in the Program and consenting on the enrollment platform, you will be automatically subscribed to receive and consent to receiving Tandy marketing and Program-related emails, text messages and phone calls.
5.2. You may opt-out of receiving Tandy marketing e-mails, text messages or calls at any time by following the instructions provided in the email or as otherwise provided in the Tandy Privacy Policy, but operational emails will still be sent to you as they relate to your membership in the Program. Examples of these include, but are not limited to, a redemption confirmation email, a profile update email, or other communications that relate to your account. If you terminate your Program membership, you will no longer receive Program-related communications.
6. Termination and Modification
6.1. The Program and its benefits are offered at our sole discretion. We may, in our discretion, cancel, modify, restrict or terminate these Program Terms and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.
6.2. We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your membership account at any time, in our sole discretion. Any suspected abuse of the Program, failure to follow any Program Terms, membership inactivity (i.e. no points earned or redeemed) for more than 24 months, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Program Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent or other unauthorized use of any Program rewards, points, cards, credits, vouchers, coupons and/or certificates, may result in the revocation of your membership and make you ineligible for further participation in the Program. If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these Terms, we also have the right to take appropriate legal action, in our sole discretion.
6.3. If you decide you no longer want to be a part of the Program, you may cancel your membership at any time by opting out in your account on the Site.
7. Disclaimer of Warranties; Limitation of Liability
7.1. NEITHER TANDY NOR OUR SUBSIDIARIES, AFFILIATES, PARTNERS, OR EMPLOYEES MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS OR THE PROGRAM OR ANY OF THE REWARDS OR BENEFITS ASSOCIATED WITH THE PROGRAM INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.
7.2. YOU AGREE THAT NEITHER TANDY NOR OUR SUBSIDIARIES, AFFILIATES, PARTNERS, OR EMPLOYEES WILL BE RESPONSIBLE OR LIABLE IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE PROGRAM; (c) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF THIRD PARTY LINKS ON THE SITE OR USE OF ANY REWARD OR BENEFIT OF THE PROGRAM; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (f) ANY INACCURACIES OR OMISSIONS IN PROGRAM CONTENT; OR (g) EVENTS BEYOND OUR REASONABLE CONTROL. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.
7.3. FURTHER NEITHER TANDY NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE PROGRAM OR YOUR PARTICIPATION THEREIN, WHETHER IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY FOR SUCH CLAIMS EXCEED ONE HUNDRED DOLLARS ($100.00).
7.4. YOU AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, YOUR PARTICIPATION IN THE PROGRAM, USE OF ANY REWARDS OR OTHER BENEFIT OR THESE TERMS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU ARE DISSATISFIED WITH THE PROGRAM, TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.
8. Indemnification
You agree to defend, indemnify and hold us, our subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your participation in the Program in violation of any law, rule, regulation or these Program Terms.
9. Governing Law and Disputes
9.1. This Program and these Program Terms will be governed by and construed under the substantive laws of the State of Texas, as if they were a contract wholly entered into and wholly performed within Texas and without reference to conflict-of-laws considerations.
9.2. ANY DISPUTE RELATING IN ANY WAY TO THIS PROGRAM, THESE TERMS, YOUR PROGRAM MEMBERSHIP, OR THE RELATIONSHIP BETWEEN THE PARTIES SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN TARRANT COUNTY, TEXAS, AND YOU AGREE TO SUBMIT YOURSELF TO THE JURISDICTION AND PROCEEDINGS THEREOF. ARBITRATION MEANS THAT A SINGLE ARBITRATOR WILL DECIDE THE CLAIM, AND YOU WILL NOT HAVE THE RIGHT TO SUE IN COURT OR TO HAVE A JUDGE OR JURY DECIDE YOUR CLAIM. YOUR RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY ALSO BE LIMITED IN ARBITRATION. It is further agreed that any dispute over the scope of this arbitration provision and any dispute as to whether a claim is arbitral shall be submitted to the arbitrator for decision. Notwithstanding the foregoing, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors or otherwise have a cause of action in equity, we may seek injunctive or other appropriate relief in any court of competent jurisdiction and you consent to jurisdiction and venue in any such court for such purposes. Arbitration under these Program Terms shall be conducted under the Consumer-Related Disputes Supplementary Rules then prevailing with the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
9.3. You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually, and (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
9.4. In the event of any conflict between these Program Terms and any other Tandy policy or agreement incorporated herein by reference, these Program Terms shall control with respect to Program participation and rewards, except that the Tandy Privacy Policy shall control with respect to the collection, use, and disclosure of your personal information.
10. Privacy
The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership, will be used and disclosed by us in accordance with the Tandy Privacy Policy. CA Residents: The Program may be considered a “financial incentive” under California law. Please review our Privacy Policy, which includes our Financial Incentive Notice.
11. Contact Us
For information about the Program and your membership, contact Customer Service at 877-532-8437 within the U.S. or via email at TLFhelp@tandyleather.com. You will be required to confirm your full name and email address in order to validate your account. We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet.