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Quality Assurance Program

Quality Assurance Program

When you work with leather, you're creating something of lasting quality. Every cut, every stitch, every flourish and every imperfection are the details you obsess over. It's not just about making: it's about making it well.

At Tandy, we share this same respect for quality. That's why we have a team dedicated to the quality assurance of the products we sell. Each piece of leather is hand inspected and sorted based on our standards for size, weight, tannage consistency and other character imperfections, such as marks, brands, holes and color, for each leather collection we offer. Once inspected, leather that meets our standards is stamped with our Quality Assurance seal of approval.*

What does Quality Assurance mean for our customers?

It means less time looking through piles of leather and searching for the perfect one. We believe digging for that one-of-a-kind piece should be left to our specialty leather - not our core leather. It also means the confidence of knowing that you aren’t paying a premium price for a lower quality product.

What happens to leather that doesn’t meet our standards?

Just because it’s not perfect doesn’t mean it’s not right for a particular project. Imperfections can bring added character or may be easy to work around. Leather that does not meet our quality assurance standards for our premium grade leather is separated and sold under a different item number, where the selection varies in quality and the price reflects this.

How should you know what to expect from the leather you order online?

While every piece of leather has its own unique characteristics, we strive to provide you with the most consistent leather available online. As always, we have you in mind when selecting our leather, which means consistency is our top priority.

We also aim to provide you with as much detail as possible when shopping online. You can find an image and description for each piece of leather, which includes the cut, color, weight, average size, and more.

What are my options if the leather I order does not meet my standards?

1. Return the item to the warehouse for a refund after requesting a RMA# (Return Merchandise Authorization) from a Customer Service Representative.

2. Return the item to your local store a refund.

*Exclusions may apply.

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